Official 2012 Wakarusa Ticket FAQ
Please take a look at how our ticketing system works by clicking on each of the questions below.
General Ticketing Questions
- For "General Admission,"
Each person entering the festival requires their own Event Pass such
as Full Event, Three Day or Two Day. In addition to each person
having their own Event Pass, every vehicle entering the festival requires
a Camping or Parking Pass such as Main Venue, West Woods, etc.
Up to 5 people can ride in one vehicle and split the cost of camping.
Children 11 and younger are free with a paying adult; limit 2 children
per adult. Note: this policy does not apply to VIP Passes.
- For "VIP," Each person
entering the festival requires a VIP Full Event, VIP Three Day or VIP
Children's Pass. Camping is included in the VIP ticket
cost; there is no need to purchase any additional camping passes with
VIP. Children ages 1 through 16 require a Children's VIP
Pass while adults 17 and older require a VIP Full Event or VIP Three
Day Pass.
- "Festival" includes
the campgrounds, concert fields, day parking lot, and everything in
between.
-
To enter the festival with Standard Event Passes
1 Event Pass per person + 1 Camping Pass per vehicle = OK!
To enter the festival with VIP Event Passes
1 VIP Pass per person + free camping with VIP = OK!
- If you are confused, please contact Pipeline Ticketing at (785) 749-3434 or info@wakarusa.com
| VIP Full Event |
n/a (VIP includes camping) |
Wednesday May 30, 4:00 pm |
| Full Event |
Reserved Campsite |
Wednesday May 30, 4:00 pm |
| Full Event |
RV Unreserved @ Main Venue |
Wednesday May 30, 4:00 pm |
| Full Event |
Main Venue Camping WITH Wed. Arrival |
Wednesday May 30, 4:00 pm |
| Full Event |
Accessible Camping Options |
Wednesday May 30, 4:00 pm |
| Full
Event |
Main Venue Camping |
Thursday May 31,
12:01 am |
| Full
Event |
West Woods Camping |
Thursday May 31,
12:01 am |
| Full
Event |
Riverside Camping |
Thursday May 31,
12:01 am |
| Full
Event |
RV Unreserved @
Riverside |
Thursday May 31,
12:01 am |
| VIP Three Day |
n/a (VIP includes camping) |
Friday June 1, 8:00 am |
| Three Day
|
ANY camping pass |
Friday June 1, 8:00 am |
| Two Day |
ANY camping pass |
Saturday June 2, 8:00 am |
Don't forget! Each
person requires their own Event Pass to enter the festival, and each
vehicle requires a Camping Pass. Up to 5 people can ride in one
vehicle and split the cost of camping. "Festival" includes
the campgrounds, concert fields, day parking and everything in between.
- Gates
are open 24 hours at Wakarusa. You are allowed to exit and
re-enter the festival; be advised that you will have to go through the
security checkpoint each time. In the event of a safety concern,
Wakarusa reserves the right to restrict traffic to a defined period
during daylight hours.
- All times listed above are
Central Standard Time (CST). All times are subject to change without
notice.
- Single day tickets such
as "Friday Only" are not available for purchase. We cater
our ticket sales to those who come and camp the whole weekend
with us; hence music and camping festival. Mulberry Mountain
is a very rural and beautiful setting, and is best experienced by long
stays.
- Yes. Wakarusa is a family friendly
festival, and a designated Family Campground with a "lights out"
policy daily at 11 pm is available at Main Venue camping. To camp
in Family Camping, simply purchase a Main Venue Camping Pass, and follow
the signs to the Family Campground once you enter the Main Venue.
- Children ages 11 and younger are free with a paying adult; limit two
(2) children per adult. Children ages 12 and older require a paid
admission ticket. NOTE: this children policy does not apply to
VIP tickets. Please visit our tickets page (Click Here To Visit Our Ticketing Page) for VIP Children's prices.
VIP TICKETS
- VIP tickets are all inclusive
and come with: meals, beverage service, early arrival privileges, bathroom
and shower facilities, exclusive upfront viewing at the main stages,
VIP pavilion and lounge, super friendly VIP staff to assist you with
settling into the festival and free camping in the shaded VIP campground
(you do NOT need to purchase any additional camping passes with VIP).
Please visit our tickets page (Click Here To Visit Our Ticketing Page) for more information on VIP tickets.
- No. Children are NOT free in
VIP. Specially priced Children's VIP Passes are available for
ages 1-6 and 7-16. Adults ages 17 and older require a VIP Full
Event Pass or VIP Three Day Pass. Please visit our tickets page (Click Here To Visit Our Ticketing Page) for VIP Children's prices.
- Yes. Get your VIP
tickets early as they tend to sell out months in advance.
- No. The VIP campground
is a "gated community" in order to protect the many perks of the
VIP Program: shaded camping, meals, beverage service, bathroom facilities,
and VIP lounge. ONLY VIP Pass holders can enter the VIP campground.
VIP Pass holders are more than welcome to camp with their friends in
primitive, non-VIP camping.
- No. VIP includes
free early arrival privileges and primitive camping in the VIP Campground.
While you are allowed to bring RVs into the VIP campground, there are
no water/electric hookups in VIP. Please review our Reserved Campsites
for these amenities. Since the VIP campground is wooded, RV Reservations
are required. Contact Pipeline Ticketing to reserve a space for
your RV in the VIP campground at (785)749-3434, 11am-4pm CST, Monday
through Friday. Note: only VIP pass holders can enter the VIP
campground.
RVs
- The following vehicles are
classified as an "RV"
- Any RV or vehicle towing
an RV
- Any DOT Class B vehicle
- Any vehicle over 25 foot
in length (must include any hitched trailers or campers in total vehicle
length)
- Any vehicle towing a camper,
trailer, or RV of any size. If you're hitching anything,
it's an "RV."
- All "RVs" require an
RV Unreserved Camping Pass or Reserved Campsite pass. Please visit
our tickets page for more information (Click Here To Visit Our Ticketing Page) in particular the "RV Camping Passes."
- Yes. All vehicles
considered an "RV" (see above question) require an RV Unreserved
Camping Pass or Reserved Campsite.
- All vehicles with an RV
Unreserved Pass are required to park in the designated RV Unreserved
Campground. Any vehicle that requires an RV Unreserved Pass but
arrives on site with Main Venue, West Woods, Riverside or Accessible
will be turned around.
- RV Unreserved does NOT
include any water or electric hookups. Small or silent generators
are allowed at all RV Unreserved campgrounds. "RV Unreserved
@ Main Venue" and "RV Unreserved @ Accessible" can access the
free water/dump station located on the Main Festival Venue. There
are no water/dump stations for "RV Unreserved @ Riverside."
Please review our Reserved Campsites option for campsites with water
and electric hookups. Visit our tickets page for more information (Click Here To Visit Our Ticketing Page) underneath "RV Camping Passes."
PURCHASING TICKETS
- Your order may have not
completed successfully... oops! Feel free to contact Pipeline
Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- TICKETS: Buyer beware when
purchasing from a third party such as Ebay or Craigslist; tickets purchased
through these avenues CANNOT BE GUARANTEED.
- WRISTBANDS: DO NOT PURCHASE
WRISTBANDS FROM ANY INDVIDUAL FOR ANY REASON; THEY ARE NOT VALID!
- Yes. A Payment plan is available
up until March 16, 2012 for purchasing Full Event Passes, VIP Full Event
Passes and both RV Packages with 3 easy payments. You must create
and sign into your online account when purchasing through the payment
plan. 1/3 of the base price plus all service and shipping fees
are due at the time of purchase, and the remaining 1/3 payments are
deducted automatically from your stored credit card on April 2, 2012
and May 1, 2012. Please visit our tickets page for more information (Click Here To Visit Our Ticketing Page) and click on Payment Plan Details.
TICKET ORDERS
- Please contact Pipeline
Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- ALL TICKET SALES ARE FINAL;
NO CANCELLATIONS, REFUNDS or EXCHANGES for ANY REASON. For all
other changes (i.e. address changes, Will Call name changes, etc.),
contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday
or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- File a police report and
contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday
or info@pipelineticketing.com. Have a scanned or electronic copy of
the police report ready.
- Treat your tickets as if
they are cash. Lost or damaged tickets will NOT be reissued; this policy will be strictly enforced.
Keep tickets in a cool, dry and safe place. Think about it: if
you lose money after taking it out of the ATM, can you get new money
from the bank? Nope.
PRINT PASS
- First, remain calm.
Did you check your spam/junk folder? If your PrintPasses are not
there either, do not fret as you have an order confirmation. DO
NOT PURCHASE NEW TICKETS; YOU WILL NOT BE REFUNDED FOR MAKING MULTIPLE
ORDERS. Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST,
Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- Yes. You can access your
PrintPasses up to five times. But before trying to print again,
check that you have enough ink in your printer and the latest Adobe
PDF reader. If you are still having troubles printing at home,
contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday,
or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
SHIPPING TICKETS
-
ALL TICKETS BEGIN SHIPPING IN FEBRUARY 2012.
|
Shipping Option |
Cost |
How is it delivered? |
Expected Delivery
Time |
Is the
delivery tracked? |
| PrintPass |
$1.50 per ticket |
Email |
You will receive an email in February with instructions on how to download and print your
ticket(s). Be sure and check your spam/junk folder for this email
too. |
Yes |
| USPS Mail |
$1.50 per order |
First Class USPS
snail mail |
Allow the USPS a full 4-6 weeks to
deliver your order. |
No |
| USPS Priority |
$7.00 per order |
Priority USPS mail |
Allow the USPS a full 1-2 weeks to
deliver your order. |
No |
| FedEx |
$15.00 per order |
FedEx "Express Saver"
|
Allow FedEx up to 7 days to deliver
your order.
You will receive an email directly
from FedEx with your tracking number when your order is shipped, and
be sure to check your spam/junk folder for the email from FedEx. |
Yes |
| International Shipping* |
$15.00 per order |
USPS Priority Flat Rate International |
Allow the USPS a full 4-6 weeks to
deliver your order. |
No |
| Will Call |
FREE! |
Tickets are held for you at the festival
Box Office |
Simply bring a valid photo ID and
the card used to make the purchase to the Box Office to pick up your
tickets at the festival. |
n/a |
Payment
Plans: your third and final payment is due on May 1, 2012 on the
credit card stored on file. Once your third and final payment
is successful, your tickets will then ship by the shipping option you
chose during your purchase.
* Through trial and error, we strongly
urge you to avoid shipping internationally due to its high cost and
low guarantee of delivery. Please consider having your tickets
to be picked up at Will Call; have your tickets shipped to a friend/family member in the states;
or have your tickets emailed to you with PrintPass. |
- Please contact Pipeline
Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
COMING TO THE FESTIVAL
- Every person who is first
entering the festival needs to visit one of our Toll Booths. Toll
Booths are where you exchange your Event Pass tickets for wristbands,
and Camping Pass tickets for windshield stickers. All patrons
must FIRST go through one of the Toll Booths BEFORE proceeding to your
camping area or day parking lot.
- Wakarusa has two Toll Booths:
North Toll Booth and South Toll Booth
- North Toll Booth - located
8 miles north of the Main Festival Venue, the North Toll Booth will
be open from 4:00 pm CST on Wednesday May 30 through 11:59 pm Thursday
May 31.
- South Toll Booth - located
3 miles south of the Main Festival Venue, the South Toll Booth will
be open from 24 hours starting at 4:00 pm CST on Wednesday May 30
through 4:00 pm CST on Sunday June 3. The South Box Office is
our "main" box office.
-
Toll Booth maps. Click to enlarge.
BOX OFFICE and MISCELLANEOUS INFO
- Wakarusa has two Box Offices:
North Box Office and South Box Office
- North Box Office - located
8 miles north of the Main Festival Venue, the North Box Office will
be open from 4:00 pm CST on Wednesday May 30 through 11:59 pm Thursday
May 31.
- South Box Office - located
3 miles south of the Main Festival Venue, the South Box Office will
be open from 24 hours starting at 4:00 pm CST on Wednesday May 30
through 4:00 pm CST on Sunday June 3. The South Box Office is
our "main" box office.
-
Toll Booth maps. Click to enlarge.
- Yes. You can enter and exit the
festival, but please be advised that you will have to go through the
security checkpoint each time. Keep in mind that Mulberry Mountain
is a very secluded and rural site with the closest town being 30 minutes
away or further.
- Gates are open 24 hours
at Wakarusa. In the event there is a safety concern, Wakarusa
reserves the right to restrict traffic to a defined period during daylight
hours.
- "Wakarusa" includes
Pipeline Productions Inc., OK Productions Inc., Mulberry Mountain Lodging
and Events LLC, and their affiliates. "Festival" includes the concerts
and concert areas, stage areas, activities and activity areas, shopping
areas, campgrounds, parking lots, and any other area or activity deemed
as "festival" by Wakarusa.
- ALL SALES ARE FINAL. NO
REFUNDS or EXCHANGES for ANY REASON. All acts, times and locations are
subject to change without notice. You are buying ticket(s) to the festival,
not to see a single band. Festival is RAIN or SHINE which includes extreme
heat and inclement weather.
- You exchange your ticket
for a wristband; wristbands are VOID if removed, exchanged, transferred,
tampered or altered in any way (including cutting off the excess fabric).
Counterfeited tickets and/or wristbands will be confiscated, and the
persons holding, using, wearing or selling counterfeit ticket(s) and/or
wristband(s) will be ejected from the festival and are subject to prosecution
under local, state and federal laws.
- Use caution when enjoying
the many activities at the festival; participation in any activities
are at your sole discretion. Wakarusa cannot be held liable for any
injuries or property damage that result from your participation in these
activities.
- All persons determined by
Wakarusa to be acting in an illegal, offensive or disorderly fashion
will be ejected from the festival without refund. All persons and vehicles
are subject to a security search for illegal or prohibited contraband.
If you are removed from the festival for any reason, you will not be
allowed back into the festival even with the purchase of a new ticket.
- The same people who operate
all of Pipeline Ticketing are the same people who run the Box Office
during the festival. Any and all last minute ticket issues need
to be addressed at the Box Office directly. "Last minute" includes
trying to contact Pipeline Ticketing via phone or email from Saturday
May 26 through Sunday June 3, and "ticket issues" includes anything
related to tickets, purchased tickets, and attempted ticket purchases
to the Wakarusa Music and Camping Festival. Even if you are the
purchaser and you cannot visit the Box Office, please send a representative
such as a friend or family member to help address your ticket issue.
While we at Pipeline Ticketing have every intention to answer the phones
and email account during the festival, it is NOT guaranteed as we are
busy running the Wakarusa Box Offices. All ticket sales are final!
There are no refunds for "I tried to get a hold of you, but no one
answered." Come see us at the Box Office, we're
there to help you!
CONTACT US
- First, please visit our
Festival FAQ that covers more festival information such as our rules,
pet policies, directions, and more! http://wakarusa.com/2012/faq.asp
- Contact Pipeline Ticketing
at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
